Terms and Conditions.

Company information

Peach Software Solutions (Pty) Ltd 2013/112365/07

Detailed description of goods and/or services

Peach Software Solutions is a bussiness in Information Technology that provides a number of online and offline services

Customer Privacy policy

Peach Software Solutions shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from here

Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Peach Software Solutions bank account, the details of which will be provided on request.

Card acquiring and security

Card transactions will be acquired for Peach Software Solutions via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Peach Software Solutions separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Peach Software Solutions takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Peach Software Solutions chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Delivery policy

Peach Software Solutions will deliver parcels throughout South Africa using Well Known Couriers, however on some occasion parcels may also be collected by the customer. Delivery fees are calculated on a combined basis of value and destination. It is the customers responsibility to pay shipping fees.

Cancellation policy

Should a product not meet your expectations or not match the description on the website, you have 5 working days, from the date of delivery of the product/s, to cancel an order by returning the product/s, undamaged in any manner, together with all packing materials and documentation to Peach Software Solutions.

The provisions of this agreement relating to the return of goods and cancellation of any agreement to provide services shall not apply if:

  • the product/s are personalised or made to the customer’s specifications
  • the product/s have been ordered from the manufacturer at the request of the customer
  • the product/s is/are damaged in any manner or no longer in their original state of receipt
  • the product/s are perishable or will expire
  • the sale consists of ink, toner, hard drives, software or media in any form
  • the product/s is/are not in its original packaging - the product/s has/have been activated or any setup/registration/licensing has taken place
  • the products by reason of their nature cannot be returned

Cancellation does not apply to services or work done, all services and work should be paid within 30 days of invoice

Cancellation of orders by the client will attract a 10 % administration fee.

Return and Refunds policy

The provision of goods and services by Peach Software Solutions is subject to availability. In cases of unavailability, Peach Software Solutions will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10 % administration fee.

Variation

Peach Software Solutions may, in its sole discretion, change this agreement or any part thereof at any time without notice.

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